Judging Process

 

The judging of your submission is a two-part process:  

  • Submission judging
  • Site visit judging

Site visits will take place for all accommodation categories only and are worth 20% of the total score being added to the submission score. Submission judging will take place in all categories. 

If it is not possible for the judge to undertake a site visit or experience your product please advise alternate arrangements.

 

Site Visit Process  

Yorke Peninsula Tourism will contact you in April/May to arrange a convenient time to conduct the visit, which can occur anytime up until early June.  As a condition of entry into the Yorke Peninsula Tourism Awards you are required to supply your product on a complimentary basis for the judge’s site visit.

The judge’s main purpose of the visit is to experience it as a regular tourist would, according to the packages and style of service that you offer.  The judge will expect to interact with you, however will not be able to discuss the scoring or report.  

The primary purpose of the site visit is to support what is contained in your submission.

 

Here are some hints on what the judge is looking at during the site visit:

  • First ImpressionsParking, general access, directional signage/access, integration with general environment, initial impact and appeal, general maintenance of grounds and buildings, cleanliness/rubbish management.
  • Product – Is it unique, does it have outstanding features, how does it compare with its competitors, any maintenance this year, any innovations this year, has it been innovative in packaging its product, does the pricing represent value for money, does it meet customers’ needs and expectations
  • Management and Staff – Appearance, are staff friendly and helpful, evidence of management control/structure, evidence of awards/achievements, evidence of structured training.
  • Customer Service – Initial contact, friendly & proactive, general atmosphere, provisions for customer feedback, signage and interpretive information, provision for special needs/disabilities, trading hours.
  • Service and Facilities – Special/extra services and/or facilities, provision of visitor information, additional services to enhance the tourism experience, access to public facilities, visitor comfort and needs.
  • WHS, Risk Management, Environmental – Evidence of WHS policies and procedures, emergency procedures, management of safety hazards, WHS management practices, evidence of risk management policies and procedures, recycling of waste materials, evidence of environmental policies and procedures, such as energy & water conservation.
  • Professionalism – Overall impact as a professional business, quality of product presentation and operating standards, evidence of contribution to broader tourism promotion & development, staff presentation, other awards received, training and interaction with visitors.

 

 

Site Visit Guidelines

The following site visit guidelines have been determined for judges and entrants.  If you have any queries, please contact Yorke Peninsula Tourism.

 

NO

CATEGORY

GUIDELINES & INCLUSIONS

1

Tourist Attraction

There is no site visit or inspection for this category

2

Festivals & Events

There is no site visit or inspection for this category

3

Cultural Tourism

There is no site visit or inspection for this category

4

Specialised Tourism

Services

There is no site visit or inspection for this category

5

Visitor Information

Services

There is no site visit or inspection for this category

6

Fishing Charter, Tour and

Transport Operators

There is no site visit or inspection for this category

7

Tourism Restaurants,

Hotels, Cafes and Catering

There is no site visit or inspection for this category

8

Caravan and Holiday Parks

Undertake site visit of the accommodation and facilities.  Site inspection worth up to 20 points.

9

Standard Accommodation

Undertake site visit of the accommodation and facilities.  Site inspection worth up to 20 points.

10

Deluxe Accommodation

Undertake site visit of the accommodation and facilities.  Site inspection worth up to 20 points.

11

New Tourism Business

There is no site visit or inspection for this category

12

Service Excellence Award

There is no site visit or inspection for this category

13

Harry Dowling Award

There is no site visit or inspection for this category

 

 

Submission Judging

After submissions are received the judging panel begins the task of reading submissions.  Your submission will be independently read and scored by the judges – the total score is then calculated and the score from your visitation (if applicable) will be added.

All scoring data is entered into a master score sheet to determine who is to be declared the winner. If there are any anomalies, judges reassess the submissions to determine the winner.

It is quite likely that the judge who visited your business will not be the same judge who reads your submission. Therefore, it is important to make the most of the site visit and submission process to showcase your product.

During the judging process, all submissions are checked to ensure the rules of entry are followed.

Feedback from the site visit and submission judging will be sent to all entrants after the awards completion, whether the tourism operator is a winner or not. The submission feedback represents the view of all the judges that read your submission.

Please note: Judgement is given on the submission and is not a reflection of the product.

 

Winners & Medallists

The entrant with the highest overall score in each category is declared the winner.  Medals (Silver & Bronze) are awarded to those entrants achieving the required percentage score.  Hall of Fame recognition is awarded to entrants who win the same category three times in a row.

  • Winner – The entrant with the highest score in the category will be known as the winner
  • Silver Medal – Presented to the entrants who have scored 80% or higher in the category
  • Bronze Medal - Presented to the entrants who have scored 75% or higher in the category
  • Hall of Fame – Presented to entrants who win the same category three times in a row

 

 

CONTACT US FOR MORE INFORMATION

Copper Coast Visitor Information Centre, Kadina

Ph 1800 654 991

Send Message

Yorke Peninsula Visitor Information 

Ph 1800 202 445

Send Message